# Why is my WhatsApp number shown as ineligible?

During the embedded signup, your WhatsApp number might be shown as ineligible if
it is already connected to another business platform.


A WhatsApp number can only be connected to one Business Platform account at a
time. Follow these steps to check your current connection and connect your
number to OrdersApp.


OPEN WHATSAPP BUSINESS SETTINGS

Open the WhatsApp Business app on the phone using the number you want to
connect. Tap Settings.


OPEN YOUR ACCOUNT SETTINGS

From Settings, tap Account.






OPEN BUSINESS PLATFORM

Tap Business Platform to see whether your WhatsApp number is already connected
to another platform.





CHECK THE CONNECTED PLATFORM

If an account appears under Connected platform, your number is already connected
to that business platform.

If you want to connect the number to OrdersApp instead, you will need to
disconnect the current platform first.





DISCONNECT THE CURRENT PLATFORM

Tap the connected platform, then tap Disconnect and follow the instructions to
confirm.

Disconnecting will remove access to the current platform’s features. Your
WhatsApp Business app will not be affected.

Only disconnect the platform if you are ready to connect the number to
OrdersApp.





CONNECT YOUR NUMBER TO ORDERSAPP AGAIN

Return to OrdersApp and restart the embedded signup. Select the same WhatsApp
number and complete the connection steps again. It should show your number as
eligible now. complete the following steps and click finish. Your number will be
connected to Orders App now.