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Orders.app Terms and Conditions

Last Updated: August 21, 2025

Do not use Orders.app or any of our Services, if you do not agree to all of the terms and conditions stated on this page.

1. Definitions

The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and all Agreements:

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated Services, in accordance with and subject to, prevailing law of United States.

2. Services

Orders.app provides a comprehensive e-commerce order management platform that integrates with WhatsApp Business API and Instagram Business API. We are constantly developing new technologies and features to improve our Services. As part of this continual improvement, we sometimes add or remove features and functionalities, increase or decrease limits to our Services, and start offering new Services or stop offering old ones.

If we make material changes that negatively impact your use of our Services or if we stop offering a Service, we will provide you with reasonable advance notice. By using one or more of our Services, you agree to the additional terms set by those Services.

You may not copy, modify, distribute, sell, or lease any part of our Services or software. Also, you may not reverse engineer or attempt to extract any of our source code unless you have our written permission or applicable law lets you do so.

3. Platform Integration and Meta Compliance

Our Services integrate with Meta's WhatsApp Business API and Instagram Business API. By using our Services, you agree to comply with:

You acknowledge that we may process Platform Data in accordance with Meta's Platform Terms and our Privacy Policy. You agree not to use our Services for any prohibited practices as outlined in Meta's Platform Terms.

4. Payment for Services

Orders.app reserves at any time the right to require payment of fees for certain or all Services. You shall pay all applicable fees (including any overage fees), as described on the specific conditions in connection with such Services selected by you.

Orders.app reserves the right to change its price list and to institute new charges at any time upon notice to you (i.e. on the Website and/or by email) for any of our Services. Any fees paid hereunder are non-refundable, except as provided in these General Terms and Conditions of Use, in the Specific Conditions or when required by law.

Failure to pay fees (including any overage fees) when due may result in the applicable Service being limited, suspended or terminated (subject to applicable legal requirements), which may result in a loss of your data associated with that Service.

5. Privacy Policy

By the use of our Website or our Services, upon providing personal data, either during registration, navigation, when using the Services, making inquiries, requests or simulations through the Website, the Privacy Policy shall apply, which must be previously accepted by the User.

6. License

Unless otherwise stated, Orders.app owns the intellectual property rights for all material on Orders.app. All intellectual property rights are reserved. You may access this from Orders.app for your own personal use subject to restrictions set in these terms and conditions.

You must not:

7. Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You agree to remove all links to our Website upon request immediately.

8. Removing Your Content

If we reasonably believe that any of your content (1) breaches these terms, Service-specific additional terms or policies, (2) violates applicable law, or (3) could harm our Clients, third parties, or Orders.app, then we reserve the right to take down some or all of that content in accordance with applicable law. Examples include child pornography, content that facilitates human trafficking or harassment, and content that infringes someone else's intellectual property rights.

9. Termination of Account/Service

Orders.app reserves the right to suspend or terminate your access to the Services if any of these things happen:

If you believe your account with one of our Services has been suspended or terminated in error, you can appeal by contacting us at [email protected].

You are always free to stop using our Services at any time. If you do stop using a Service, we would appreciate knowing why, so that we can continue improving our Services.

10. Disclaimer of Warranties

THE SERVICE AND THE CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ORDERS.APP AND ITS PARENTS, SUBSIDIARIES, PARTNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, AND ALL OWNERS OF THE CONTENT DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

ALL OWNERS OF THE CONTENT DO NOT WARRANT THAT USE OF THE SERVICE OR THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS IN THE SERVICE OR THE CONTENT WILL BE CORRECTED, THAT THE SERVICE OR CONTENT OR THE SERVERS THAT MAKE THE SERVICE AND THE CONTENT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DESCRIPTIONS OF THE SERVICE OR THE CONTENT ARE ACCURATE, RELIABLE, CURRENT OR COMPLETE.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SERVICE OR ANY FEATURE OR PART THEREOF AT ANY TIME. WE ASSUME NO RESPONSIBILITY FOR THE DELETION, MIS-DELIVERY, OR FAILURE TO STORE OR TRANSFER ANY CONTENT OR PERSONALIZATION SETTINGS.

11. Limitation of Liability

YOU UNDERSTAND AND AGREE THAT ORDERS.APP WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR ACCESS OF, OR INABILITY TO USE OR ACCESS, THE SERVICE OR THE CONTENT.

12. Indemnity

You agree to indemnify and hold Orders.app harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of (A) your use of the Service or the Content; (B) your violation of these Terms of Service; or (C) your violation of any law or your violation or infringement of any rights of another party.

13. Future Updates

We may update these terms and Service-specific additional terms (1) to reflect changes in our Services or how we do business — for example, when we add new Services, features, technologies, pricing, or benefits (or remove old ones), (2) for legal, regulatory, or security reasons, or (3) to prevent abuse or harm.

If you don't agree to the new terms, you should remove your content and stop using the Services. You can also end your relationship with us at any time by closing your account associated with our Services.

In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]