WhatsApp order managementStop losing orders in WhatsApp
Orders App auto-captures every WhatsApp order into a CRM-style dashboard. No spreadsheets, no manual copy-paste, no missed sales.
Orders
WhatsApp+1 (512) 555-0147NEW+1 (415) 555-0182NEW+1 (503) 555-0312CONFIRMED+1 (615) 555-0289CONFIRMED+1 (737) 555-0104SHIPPED
What is WhatsApp order management?
WhatsApp order management is the process of capturing, organizing, and fulfilling customer orders that arrive as WhatsApp messages, rather than through a checkout page.
Orders App does this automatically: it reads product, quantity, and delivery address out of every chat and puts each order in one list, so small sellers never miss one.
From chat to shipped, in four steps
Connect your WhatsApp Business account once. After that every WhatsApp order shows up organized, automatically.
- 01
Connect your WhatsApp Business account
We walk you through connecting your number to the official Meta API. Meta verifies your business once, and we handle the technical side of the setup.
- 02
Customers order the way they already do
Buyers send product names, quantities, and delivery addresses naturally in chat. Nothing changes for them.
- 03
Orders auto-populate your dashboard
Orders App reads each message and extracts product, quantity, customer info, and address into a clean order card.
- 04
Confirm, ship, and track in one screen
Generate shipping labels, share tracking links, and update status without leaving the dashboard.
Everything you need for WhatsApp selling
Built for sellers who live in messages, not in checkout pages.
Auto-capture from chats
Reads any WhatsApp message and pulls out what was ordered, how many, and where it goes.
Every order in one list
Filter by status: new, confirmed, shipped, delivered, cancelled.
Customer profiles
Automatic history of every repeat buyer, what they ordered, and when.
Shipping and tracking
Generate labels and share tracking links without switching tabs.
Team access
Invite staff to the same dashboard. Assign orders. Avoid duplicates.
Payment links
Send a payment link in the chat and the order is marked paid once it settles.
Why manual WhatsApp order tracking breaks
The real problems small sellers run into once order volume grows past a handful per day.
Orders buried in chat threads
Every message mixed with small talk, negotiations, and customer questions.
Hours copied into spreadsheets
Every order retyped by hand, every address proofread, every total double-checked.
No audit trail
When a customer disputes an order, your only evidence is memory and scroll history.
Missed messages mean lost revenue
At volume, orders slip through every single day. You never even know which ones.
Teams cannot collaborate
Only the phone owner sees new orders. Staff cannot pick up fulfillment in parallel.
No view of repeat customers
Regulars get treated like strangers because WhatsApp remembers nothing about past orders.
Who sells on WhatsApp
If your customers message you instead of visiting a store, you belong here.
- Home bakers and cake shops
- Cloud kitchens and home chefs
- Boutiques and fashion resellers
- Handmade and craft sellers
- Thrift and pre-loved stores
- Plant nurseries and florists
- D2C brands testing channels
These are not the same order problem. A cloud kitchen needs today's orders sorted by delivery slot and closed off by evening. A boutique needs sizes, colors, and exchanges held against a customer for weeks. Orders App reads whatever the message actually says, so a same-day food order and a made-to-measure dress both land as a complete order card.
WhatsApp Business vs WhatsApp API
Which one do you actually need? Orders App sets up the Business API for you.
| Criteria | WhatsApp Business App | WhatsApp Business APIRecommended |
|---|---|---|
| Best for | Solo sellers, low volume | Teams, automation, growth |
| Automation | None | Full |
| Multi-device | Limited | Unlimited team access |
| Order dashboard | No | Also no. This is the gap Orders App fills. |
| Cost | Free | Meta charges per conversation |
Trusted by sellers worldwide
Real shops running orders through Orders App, on the channels they already sell in.
Balbir
Karmark
Shopiz Store
Ovandora
Shafaye Sabz
Hala Jewels
Loops by Zahra
Premium Cart
Sun Kee
Eepees
Common questions
Everything sellers ask before switching from manual tracking.
What is the best app to manage WhatsApp orders?
Orders App is built specifically for WhatsApp order management. It connects through the official Meta API, reads products, quantities, and addresses out of chats, and organizes every order into one list. Unlike spreadsheets or generic CRMs, it understands the way customers actually write orders in messages.
Does WhatsApp Business have built-in order management?
WhatsApp Business offers a basic catalog and cart feature, but no order dashboard, status tracking, or fulfillment tools. You still have to manually track which customer ordered what, handle shipping outside WhatsApp, and rely on chat history to remember details. Orders App fills that gap.
Is WhatsApp order management free?
Orders App is free to get started during early access. You can connect your WhatsApp Business account, capture orders automatically, and manage fulfillment without paying upfront. Paid plans will launch later with advanced features like team seats and integrations.
Can I track WhatsApp orders automatically?
Yes. Every order captured from WhatsApp gets a unique tracking link that you can share with the customer. They can check the delivery status anytime without messaging you for updates, which reduces customer service overhead significantly.
Do I need the WhatsApp Business API to use this?
Yes, Orders App connects through the official WhatsApp Business API from Meta, and you need a WhatsApp Business account to use it. Switching from a personal number is free inside the WhatsApp app. Meta verifies your business once, we handle the technical setup, and you keep using WhatsApp the same way you already do.
Is connecting my WhatsApp account safe?
Yes. We only use the official WhatsApp Business API provided by Meta, which is the same infrastructure used by enterprise brands. Your conversations stay private, and you can disconnect at any time. We never send messages on your behalf without permission.
Can multiple team members handle WhatsApp orders together?
Yes. You can invite team members to your dashboard, assign orders, and collaborate on fulfillment. Everyone sees the same real-time order list, so nothing gets duplicated or dropped.
Organize your WhatsApp orders today
Connect your WhatsApp Business account and start capturing orders automatically.
Free to get started · No credit card needed