Having trouble connecting your WhatsApp Business account to Orders App? Here are the most common issues and how to fix them. For the full setup steps, see How to connect your WhatsApp Business account?
Your number is shown as ineligible
During setup, Meta may show your WhatsApp number as ineligible. This usually means the number is already connected to another business platform. A WhatsApp number can only be connected to one platform at a time.
To check where your number is connected and disconnect it from the WhatsApp Business app, follow the steps in Why is my WhatsApp number shown as ineligible?
Error while pairing Cloud API
This may occur if your phone number is already used with another WhatsApp API provider. To fix it, remove the number from that provider's business portfolio:
Go to Meta Business settings > WhatsApp accounts and log in with your Facebook account.
Find the WhatsApp account that uses this number.
Click Remove from business portfolio.
Return to Orders App and try connecting again.
Note
Removing the number from the other provider means you can no longer use it there. Only do this when you're ready to move the number to Orders App.
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