During the embedded signup, your WhatsApp number might be shown as ineligible if it is already connected to another business platform.
A WhatsApp number can only be connected to one Business Platform account at a time. Follow these steps to check your current connection and connect your number to OrdersApp.
Open WhatsApp Business settings
Open the WhatsApp Business app on the phone using the number you want to connect. Tap Settings.
Open your account settings
From Settings, tap Account.
Open Business Platform
Tap Business Platform to see whether your WhatsApp number is already connected to another platform.
Check the connected platform
If an account appears under Connected platform, your number is already connected to that business platform.
If you want to connect the number to OrdersApp instead, you will need to disconnect the current platform first.
Disconnect the current platform
Tap the connected platform, then tap Disconnect and follow the instructions to confirm.
Disconnecting will remove access to the current platform’s features. Your WhatsApp Business app will not be affected.
Only disconnect the platform if you are ready to connect the number to OrdersApp.
Connect your number to OrdersApp again
Return to OrdersApp and restart the embedded signup. Select the same WhatsApp number and complete the connection steps again. It should show your number as eligible now. complete the following steps and click finish. Your number will be connected to Orders App now.
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