To start receiving orders from WhatsApp, you need to connect your WhatsApp Business account to Orders App. This guide walks you through the whole process, from signing in to seeing your account connected. It takes just a few minutes.
Sign in to Orders App
Download Orders App on your device and sign in via Email, Phone number or Google.
Once you're in, you'll land on your Orders dashboard. If you haven't connected a channel yet, you'll see "No orders yet" here.
Connect WhatsApp
On your dashboard, go to Settings and then Integrations.
On the Integrations page, tap Connect WhatsApp.
This opens Meta's secure setup flow, where you'll log in and choose the business details to share with Orders App. Orders App connects through Meta, so your WhatsApp Business account stays safe and you keep full access to it.
Select your business assets
Meta will ask you to select the business assets to share with Orders App. You can use existing assets or create new ones.
Business portfolio: choose an existing portfolio or create a new one.
WhatsApp Business account: choose Create a WhatsApp Business account or Connect a WhatsApp Business app if you already have one.
In this example, we'll be creating new assets. Fill in your business information:
Field | What to enter |
|---|---|
Name | A name for your new asset (only visible to you). |
Your business email address. | |
Country | The country your business operates in. |
Website | Your business website (you can use your Orders.app link). |
Tap Next when you're done.
Add your WhatsApp Business phone number
Select your country code and enter your WhatsApp Business phone number, then tap Next.
If you already use the WhatsApp Business app, you can connect your existing number here. You'll still have full access to your WhatsApp Business app and can keep using it as normal.
Import Contacts
Next, you'll import your contacts and chat history. Copy the access code on this page.
Go back to WhatsApp Business and look for a message from the official Facebook business account. Here, tap the Connect button.
Choose whether you want to Share all chats or Don't share chats, then tap Confirm.
Paste the access code from your Orders App setup screen.
You're connected 🎉
Once setup is complete, you'll see a "Your account is connected" message. Your assets have been created, and Orders App will review your business to make sure it complies with WhatsApp's Commerce Policy, usually within 24 hours.
Note
To check your connection any time, go to Settings > Integrations. Your WhatsApp Business number will show a green Connected label.
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